Terms of Service — Planilheo: Sheets Sync

Last updated: 10 November 2026

1. Agreement

These terms are an agreement between you and Dobeo, operated by Ricardo Carapeto (trading as Dobeo) ("Dobeo", "we", "us") for the use of "Planilheo: Sheets Sync" (the "App") and the pages at planilheo-sheets.dobeo.com. By installing or using the App you accept these terms. If you accept them for a business, you confirm that you have the authority to bind that business and its Shopify store.

2. The service

The App is embedded in the Shopify admin. It copies the products and variants of your store into one Google Sheets spreadsheet that the App creates in your own Google Drive, and keeps that spreadsheet updated.

• The direction is one way: Shopify → Google Sheets. The App never writes to your store.
• You can sync manually ("Sync now"). Automatic sync runs daily on the Starter plan and hourly on the Pro plan.
• The App covers products only. It does not access orders or customers.

3. Requirements

To use the App you need an active Shopify store and a Google account. You must accept the terms of Shopify and Google. These terms do not replace theirs.

4. Plans, free trial and billing

• Starter: USD 9.99 every 30 days.
• Pro: USD 19.99 every 30 days.
• Both plans include a 7-day free trial.
• Billing is handled exclusively by Shopify, in USD, on your Shopify invoice. Dobeo does not receive or store payment data.
• You can change plan or cancel in your Shopify admin without contacting support. Uninstalling the App cancels the subscription.
• The prices in force are those shown in the Shopify App Store listing and in the App.
• Refunds: charges are billed by Shopify; refunds are handled case by case through support@dobeo.com, except where the law requires a refund.
• We will give notice of price changes through Shopify's mechanisms.

5. Your Google account and spreadsheet

You authorize the App to create and update the spreadsheet in your Google Drive. The spreadsheet belongs to you. You are responsible for who it is shared with and for the security of your Google account.

On each sync the App rewrites columns A–O of the tab it manages. Anything you type in those columns is replaced. Other tabs, and columns to the right of O, are not touched.

If you revoke Google access or delete the spreadsheet, syncing stops. The App tells you and lets you reconnect or recreate the spreadsheet.

6. Your responsibilities and acceptable use

You must:

• have the rights to the product data you export;
• not bypass technical limits;
• not reverse engineer the App;
• not use the App for any unlawful purpose;
• not resell access to the App.

7. Service limits and availability

The App has technical limits on catalog size and on how often you can sync manually. The limits in force are shown in the App.

The App depends on the Shopify and Google APIs, which can fail, rate-limit requests or change. We do not guarantee availability or real-time synchronization. We may carry out maintenance.

Automatic sync stops if your subscription ends, if Google access is revoked or expires, or if the spreadsheet is deleted.

8. Data and privacy

How we handle data is described in our Privacy Policy: https://planilheo-sheets.dobeo.com/privacy

9. Intellectual property

The App belongs to Dobeo. Your store data and the spreadsheet belong to you. We grant you a limited, non-exclusive, non-transferable licence to use the App while these terms apply. If you send us feedback, we may use it to improve the App without obligation to you.

10. Third-party services

Shopify and Google are independent third parties. "Google Sheets" and "Google Drive" are trademarks of Google LLC. "Shopify" is a trademark of Shopify Inc. The App is not sponsored or endorsed by either company.

11. Disclaimers

The App is provided "as is". Check the data in your spreadsheet before you use it for accounting, tax or stock decisions.

12. Limitation of liability

To the extent permitted by law, our total liability to you for claims related to the App is limited to the amounts you paid for the App in the 12 months before the event giving rise to the claim, and we are not liable for indirect or consequential damages. Nothing in these terms excludes liability that the law does not allow to be excluded.

13. Indemnity

You will indemnify Dobeo against claims arising from your use of the App in breach of these terms or of the law.

14. Suspension and termination

You can end this agreement by uninstalling the App. We may suspend access for abuse, security risk or non-payment. When the agreement ends, your data is deleted as described in the Privacy Policy. The spreadsheet stays with you.

15. Changes to the service and to these terms

We may change the App and these terms. We will give notice in the App or by email. If you keep using the App after the new terms take effect, you accept them.

16. Governing law and disputes

These terms are governed by the laws of Portugal. The courts of Portugal have jurisdiction, without prejudice to any mandatory rights you have under the law of your country.

17. General

These terms, together with the Privacy Policy, are the entire agreement between us on the App. If a part is unenforceable, the rest remains in force. You may not assign these terms without our consent; we may assign them to a successor. Not enforcing a right is not a waiver of it. If these terms are translated, the English version prevails.

18. Contact

Email: support@dobeo.com
Address: Rua Zamenhof 4, 2.º Dto, 2830-325 Barreiro, Setúbal, Portugal